TERMS AND CONDITIONS

PLANETCRUISE > ABOUT PLANET CRUISE > TERMS

Planet Cruise is a member of The Freedom Travel Group Ltd. We are a Member of ABTA (with membership number K4710) which means you have the benefit of ABTA's assistance and Code of Conduct. We also hold an ATOL with number 6042. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.

Reference on this website to "our", "we" and "us" are references to Planet Cruise. Planet Cruise is a trading name of The Freedom Travel Group Limited. Registered in England 3816981. Registered Office: 1st Floor 1 Tabley Court, Stamford Street, Altrincham, Cheshire, WA14 1EZ. The Freedom Travel Group Limited is a subsidiary of the Co-operative Group. The special offers listed on this site are intended for clients who access the site from the United Kingdom.

All contracts concluded between Planet Cruise and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions are incorporated into the acceptance and exclude any other representations. This does not affect your statutory rights as a consumer.

The classification system used is by our suppliers and does not necessarily conform to any official internationally recognised system.

Access to this website is conditional on your agreement that the contents and all matters which arise between you the customer and Planet Cruise will be governed by English law. Whilst we strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for the content contained within this website. We strongly advise you to check all details relating to your holiday/travel arrangements at the time of booking.

All complaints must be in writing with a signature from the lead passenger. We aim to acknowledge receipt of the letter within 14 days and aim to send a full response in 28 days from the acknowledgement date. These are guidlelines only and if suppliers are involved then this might take longer.

We do not accept complaints via email.

When you book an air-inclusive cruise holiday with Planet Cruise/Freedom Travel, Planet Cruise/Freedom Travel are acting as principal (as tour operator). To download a pdf version of the Freedom Travel Group repackaged holiday booking conditions, please click here

Please note that all bookings are subject to the Cruise Line's and / or Tour Operators conditions of booking. These contain limitations and exclusions of liability to any person who travels with the Cruise Line and / or Tour Operators. We will ask for your verbal agreement to these terms at the time of booking.

The accommodation and amenities are as described in the Cruise Line's and / or Tour Operators brochures / websites and therefore any changes made by the Cruise Line and / or Tour Operators are subject to their booking conditions.

The Cruise Line &/or Tour Operators reserves the right to change itineraries and holiday details, the flight timings are provisional and could be subject to change. You will be informed of any major change.

All cruise holidays and flights advertised in this website are bound by the relevant cruise lines &/or tour operators terms and conditions and are subject to availability. Each appropriate Cruise Line and / or Tour Operator reserves the right to change holiday details and / or flight and routes.

All costs are subject to final confirmation as appearing on the Cruise Line's and / or Tour Operators invoices. Children's discounts are subject to the correct age of the child being given as at the last date of the holiday.

On this website we cannot contain all information relevant to the Cruise Line's holiday or travel arrangements so it is important that you read the Cruise Line's and / or Tour Operators current brochure.

All bookings and purchases are subject to availability and written confirmation by Planet Cruise. The lead passenger must be aged 18 years or over and must accept responsibility for all members of the party travelling.

All deposits and final balances will be required as per the booking conditions of the cruise line &/or tour operator. Final balances for all Freedom Travel Group bookings and Spectrum Cruises bookings will be required a minimum of 20 weeks before departure or at time of booking, whichever comes sooner. Final balances for all other cruise bookings will be required a minimum of 14 weeks before departure or at time of booking, whichever comes sooner, in accordance with ABTA guidelines.

In the event of staged payments, Planet Cruise will automatically charge the agreed amounts on the applicable dates. Cruise Line normal cancellation terms and conditions apply.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to Criminal Offences and Previous Deportations

Planet Cruise reserves the right to refuse any booking placed by you, the customer.

In circumstances surrounding booking cancellation by the client, Planet Cruise will apply an additional cancellation fee of £100 per person + VAT to cover all administration expenses. Any additional charges imposed by the cruise line and / or tour operator (as per their terms and conditions) for the cancellation of the cruise, will also be the total liability of the customer.

Should the deposit or final balance payment not be made as required, Planet Cruise reserve the right, after due written and verbal notice to the client, to cancel the booking and all deposits and assurances will be forfeited to the cruise line and / or tour operator

Any cancellation of bookings must be made, in writing, to Planet Cruise and sent by recorded delivery. Any cancellations received become effective from the date received and signed for acceptance. Once a cancellation is received Planet Cruise will contact the cruise line to inform them of the cancellation and establish the relevant outstanding charges, if any, which will be the total liability of the lead passenger.

In exceptional circumstances Planet Cruise will accept cancellations over the telephone. This is at the discretion of Planet cruise.

In the event that you need to make an amendment or change to your booking, all extra costs for the change/amendment will be added to your booking. Planet Cruise will also apply an administration fee of £50.00 per person for any amendments or changes that you make to your booking.

Planet Cruise strongly recommend all customers to take out a fully comprehensive travel insurance package that provides sufficient cover against potential Personal Accident, Medical Expenses, Cancellation, Curtailment, Baggage, Personal Effects and Money at the time of booking. It is a condition of booking that adequate insurance is in place by at the time of booking.

Any special offer pricing shown on this website is valid at the time of input, however we reserve the right to change our prices or other details at any time. All prices are subject to availability at the time of booking and may go up as well as down. We will confirm the correct price or advise of any amendments before the booking is confirmed.

Any special offer pricing shown on this website is valid at the time of input, however we reserve the right to change our prices or other details at any time. All prices are subject to availability at the time of booking and may go up as well as down. We will confirm the correct price or advise of any amendments before the booking is confirmed.

Discounts available through this website are based on the Cruise Line's basic cost and are refundable to Planet Cruise on cancellation. The discount is only valid provided payment is made by the due date and travel actually takes place.

All information for the Late Offers and Recommended Offers as advertised, are supplied by the Cruise Lines to Planet Cruise, and adjusted at our discretion. All cruise offers are given in good faith, however Planet Cruise cannot be responsible for any errors in the information presented on our website or for any subsequent changes or alterations made by the Cruise Lines.

The cruise offers are supplied by the Cruise Lines to Planet Cruise at frequent intervals and are then updated onto the pages of this Website. Every effort is made to display current data, however, availability is constantly changing and Planet Cruise cannot guarantee the availability of Cruise Line's holidays. We must point out therefore that all holidays are subject to availability at the time of booking.

The total basic holiday price is the brochure price after any special reduction given by the Cruise Lines and / or Planet Cruise, and excludes any surcharges & gratuities where it is not stated that they are included in the basic holiday price. Prices shown are based on 2 adults sharing accommodation. All cruise holiday and flight prices quoted are in pounds sterling and include all relevant taxes unless otherwise stated.

We reserve the right to withdraw cruise prices and cruise offers without notice.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the airline carrier conditions of carriage..

All bookings made and accepted by Planet Cruise are subject to the terms and conditions of business imposed by the respective cruise line &/or tour operator. All tickets, vouchers and coupons are issued by the relevant cruise line &/or tour operator and distributed by The Freedom Travel Group Limited trading as Planet Cruise upon the express condition that Planet Cruise is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond Planet Cruise control. Planet Cruise liability shall not exceed total payment, payments received from the client in respect of any single booking.

The Freedom Travel Group Limited, trading as Planet Cruise acts as travel agent for all bookings made through Planet Cruise, ABTA number K4710. Cruise Lines are members of the Passengers Shipping Association. Your holiday contract is with Planet Cruise &/or cruise line &/or tour operator. Our terms and conditions are bound by The Package Travel, Package Holidays and Package Tours Regulations 1992. If Planet Cruise act as tour operator for your booking Then Freedom Travel Group Limited Terms and Conditions apply as attached. However, Planet Cruise reserves the right to decline a booking at its discretion.

To Download a pdf version of the Freedom Travel Group repackaged holiday booking conditions
Please click here

All holidays are subject to availability at the time the booking is made.

This web site is operated under the editorial control and direction of Planet Cruise. Every effort is made to provide as much information as possible on this website and to ensure this information is accurate. Regrettably however changes and errors do occasionally occur. We cannot accept liability for errors on this website.

Please ensure you check prices and availability at the time of booking.

Tickets and travel documents are normally supplied by first class post 7 to 10 days prior to departure.

Please note all general information relating to your destination from the Cruise Line's brochure. In particular, please note the Passport, Visa and Health requirements for your destination.

The following applies to British Citizens holding a British passport travelling for tourist purposes from the UK:

You will need a full 10 year passport to travel on all holidays except those in the UK. In order to comply with regulations imparted by certain countries your passport must be valid for at least 6 months after the date of your return. If your passport expires earlier than this it may still be acceptable but you should contact your local passport office or the Consulate or Embassy of country to be visited for detailed advice.

If you do not already have a passport, or your passport is about to expire, please enquire at your main Post Office or nearest Passport Office at least eight weeks before departure. If your child does not have a passport, or they're not already included on a valid passport, he / she will now require their own passport. You will need to ask at your Passport Office for full details. We strongly advise that you contact your local Passport office or the Consulate or Embassy of the country you will be visiting for detailed advice. Other passport holders should check with the Consulate or Embassy of the country you will be visiting for further information.

You may require a visa for your holiday.

For British Citizens holding a British Passport information on visas will be detailed in your Cruise Line's brochure and is also available from the relevant Embassy and on our website.

We will be pleased to assist with any queries you have, but please note that information given by us or the Cruise Lines may become out of date so we advise that you check with the relevant Embassy in good time.

Should you have any concerns towards your eligibility for a particular visa requirement we would strongly encourage you to seek professional advice before proceeding with your reservation. Whilst we are happy to offer assistance where possible, we are unable to take responsibility for any problems encountered with the procurement of your visa documentation.

Travel to certain countries may mean that it is advisable or compulsory for you to be inoculated against certain illnesses. In view of the fact that the information is constantly changing we cannot guarantee to give you up-to-date information.

We suggest you read the Department of Health leaflet which can be obtained through the useful links section of our website or by phoning 0800 555 777, or contacting your GP, or local health authority.

Remember if you have any queries we will be happy to advise you, and in addition we will send you full details of useful contacts, addresses and telephone numbers with your confirmation details.

Please note though that it is your responsibility to obtain the relevant documentation and inoculations required, and not the responsibility of Planet Cruise or the cruise line or tour operator.

You may make it in one of the following ways: Delta or Switch; credit card (Visa or MasterCard); cheque. No charge is made for payment by Switch or Delta debit cards, however, credit card payments will incur a 2.5% surcharge (2.8% for American Express). Cheques should be made payable to Freedom Travel Group Limited. We need your payment to be made in pounds sterling.

You will need to pay a deposit at the time of booking and the balance paid 20 weeks prior to departure for all Freedom Travel Group bookings and Spectrum Cruises bookings and 14 weeks before departure for all other cruise bookings. If your departure date is within 20 weeks of departure Freedom Travel Group and Spectrum Cruises bookings only), or, within 14 weeks of departure (all other cruise bookings) you will need to make full payment plus £25.00 per person late booking fee at the time of booking, less any discount.

It is a condition of booking with every cruise line &/or tour operator that passengers must have adequate travel insurance at the time of booking, this means that you are properly covered against unexpected cancellation charges prior to departure and events occurring during your holiday.

Planet Cruise currently offers a quality Insurance policy appropriate for cruise holidays through Holiday Extras. This high quality holiday and travel insurance will ensure you have complete peace of mind both before you travel and whilst you are on holiday. If you require Insurance details are available on our website.

If you require a copy of our policy, tailored to suit your needs, please see our website link or request a call from one of our cruise specialists to discuss.

Please be aware that all insurance policies contain exclusions and it is essential prior to purchasing any policy to bring any pre-existing medical conditions to the attention of the insurers.

Your airline requires you to provide Advanced Passenger Information (API). This includes but is not limited to Passport Number, start date, expiry date, Full name including Middle names, place of issue. THIS INFORMATION MUST BE ENTERED DIRECTLY INTO THE AIRLINE WEBSITE BY YOU. Please check with the airline for deadlines on entering your API. Planet cruise can not be held responsible if travel is denied based on API not being provided direct to the airline by you.

NOTE: A Passenger immigration form does NOT form part of your Advanced Passenger Information.

Some disputes involving claims up to a limited amount may, if the passenger so wishes, be referred to Arbitration under schemes devised by the Chartered Institute of Arbitrators for the Passenger Shipping Association and ABTA. An application for Arbitration must be made within nine months of disembarkation from the cruise ship. In addition the Passenger Shipping Association offers a low cost conciliation procedure, where a non-binding review of correspondence is undertaken by an independent conciliator. Details of these schemes are available on request. We will be pleased to assist you with any queries you have in connection with the booking.

Complaints can only be investigated when received in writing from the lead passenger. Some suppliers require complaints to be received within 28 days of your return travel date.

Full details are available from:

The Association of British Travel Agents
68-71 Newman Street
London
W1P 4HP

Vouchers from cruise lines can not be used in conjunction with Planet Cruise discounts.

• Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.


• 
  1. To enter a competition you must be:
  (a) UK resident; and
  (b) 18 years old or over at the time of entry.
  
  2. Competitions are not open to employees (or members of their immediate families) of Planet Cruise Ltd or any subsidiary of Planet Cruise Ltd.
  
  3. No purchase necessary.
  
  4. Only one entry per person.
  
  5. If you want to enter a competition you may enter via post using the official form provided or you can also send your answer to the question(s) detailing which competition you wish to enter, together with your name, address and email address by email to: marketing@planetcruise.co.uk
  
  6. Sending an email is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
  
  7. The winner will be chosen completely at random from all of the correct entries received.
  
  8. The closing date is as specified in each competition, and Planet Cruise reserves the right to amend the competition end date at any time.
  
  9. If you win a competition, we will notify you by post and email (where applicable). The judge’s decision will be final, and no correspondence will be entered into.
  
  10. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Marketing Department, 1 Quay Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TD after the closing date.
  
  11. By entering the competition the winner agrees to participate in such promotional activity and material as Planet Cruise may require.
  
  12. The judge who randomly selects each competition winner will be a member of the Planet Cruise Ltd Marketing Department.
  
  13. The prize will not be transferable to another person.
  
  14. No part of a prize is exchangeable for cash or any other prize.
  
  15. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
  
  16. Incorrectly completed entries will be disqualified.
  
  17. This competition is being run by Planet Cruise Ltd, 1 Quay Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TD.
  
  18. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.
  
  19. Planet Cruise Ltd reserves the right to amend these rules at any time. Planet Cruise Ltd may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
  
  20. Planet Cruise Ltd endeavours to send prizes within five days of the competition end date but cannot guarantee this delivery time.
  
  

To Download a pdf version of our essential info guide, please click here

If you have a query on any aspect of this Website; a holiday purchased by you, or a holiday shown on this website, please contact us or write to:

Planet Cruise
1 Quay Point
Northarbour Road
Portsmouth
Hampshire
PO6 3TD

To Download a pdf version of the Freedom Travel Group repackaged holiday booking conditions
Please click here