TESTIMONIALS

PLANETCRUISE > ABOUT US

Dear Catherine,
Thank you for your kind email. I have to say, I have found your after service at Planet Cruise very commendable, as each time I had a query and emailed your Helpline, I always got a quick reply, not only by email, but also on the telephone by yourself. I did complete the questionnaire some while ago, since our holiday, and named both yourself and Lee, with whom I booked, as being especially helpful. Its good to find such helpfulness in after-service, in this day and age.
Well done!

We apologise for being late sending this letter due to jet lag, Christmas and New Year holidays but we felt we really must write to thank you all for the superb arrangements/administration involved for Voyages of Discovery Cruise. The holiday was excellent, all the hotels, transfers, trips were wonderful.
We will look out for other advertisments with your Company and hope to join you again in the future.

My brother originally contacted Emma Phillips in July regarding a holiday to China for 2012. She spent many hours investigating and explaining all of the choices. The best option seemed to be a 32 day tour-plus-cruise. However, we then went away in the Summer and soon forgot about next year's holiday. When I contacted her last week to re-investigate all the options again, she happily checked all the prices once more and went through them with us yet again. As you can imagine, dealing with 2 different families was difficult but she managed to find a solution for both of us. You will be pleased to learn that we have now finally agreed on our holidays.
Throughout the whole process, Emma has been diligent, polite, courteous and friendly whilst remaining professional at all times.
She is an excellent ambassador for your company.
We are now looking forward to China and I assure you that your company will certainly be our "first port of call" for any future holidays.
Please pass on our thanks to Emma.