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Terms & Conditions

The Freedom Travel Group Ltd trading as "Planet Cruise" is a member of ABTA with membership number K4710. We also hold an ATOL with number 6042. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by The Freedom Travel Group Ltd T/A "Planet Cruise" but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. Please go to www.abta.com to check whether a company is a member of ABTA.

Reference on this website to "our", "we" and "us" are references to Planet Cruise. Planet Cruise is a trading name of The Freedom Travel Group Limited. Registered in England 3816981. Registered Office: Hamil Road, Burslem, Stoke on Trent ST6 1AJ. The Freedom Travel Group Limited is a subsidiary of the Co-operative Group. The special offers listed on this site are intended for clients who access the site from the United Kingdom.

Access to this website is conditional on your agreement that the contents and all matters which arise between you the customer and Planet Cruise will be governed by English law. All contracts concluded between Planet Cruise and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions are incorporated into the acceptance and exclude any other representations. This does not affect your statutory rights as a consumer.

Whilst we strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for the content contained within this website. We strongly advise you to check all details relating to your holiday/travel arrangements at the time of booking.

Cruise Line's (or Tour Operator's) Conditions

Please note that all bookings are subject to the Cruise Line's &/or Tour Operators conditions of booking. These contain limitations and exclusions of liability to any person who travels with the Cruise Line. We will ask you to sign a booking form confirming your agreement to these terms.

The accommodation and amenities are as described in the Cruise Line's brochure and therefore any changes made by the Cruise Line are subject to their booking conditions.

The Cruise Line reserves the right to change itineraries and holiday details, the flight timings are provisional and could be subject to change. You will be informed of any major change.

All cruise holidays and flights advertised in this website are bound by the relevant cruise lines &/or tour operators terms and conditions and are subject to availability. Each appropriate cruise line or airline reserves the right to change holiday details and/or flight and routes.

All costs are subject to final confirmation as appearing on the Cruise Line's invoice. Children's discounts are subject to the correct age of the child being given as at the last date of the holiday.

On this Website we cannot contain all information relevant to the Cruise Line's holiday or travel arrangements so it is important that you read the Cruise Line's current brochure.

Booking and Payment

All bookings and purchases are subject to availability and written confirmation by Planet Cruise. The lead passenger must be aged 18 years or over and must accept responsibility for all members of the party travelling.

All deposits and final balances will be required as per the booking conditions of the cruise line. Final balances will be required a minimum of 12/14 weeks before sailing or at time of booking, whichever comes sooner, in accordance with ABTA rules.

In the event of staged payments, Planet Cruise will automatically charge the agreed amounts on the applicable dates. Cruise Line normal cancellation terms and conditions apply.

Charges may be incurred for any amendments made to a booking / travel arrangement.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to Criminal Offences and Previous Deportations.

Planet Cruise reserves the right to refuse any booking placed by you, the customer.

Cancellation and Fees

Should the deposit or final balance payment not be made as required, Planet Cruise reserve the right, after due written and verbal notice to the client, to cancel the booking and all deposits and assurances will be forfeited to the cruise line &/or tour operator.

Planet Cruise will apply a cancellation fee of £75 per person to cover all administration expenses. Any additional charges imposed by the cruise line &/or tour operator (as per their terms and conditions) for the cancellation of the cruise, will also be the total liability of the customer.

Any cancellation of bookings must be made, in writing, to Planet Cruise and sent by recorded delivery. Any cancellations received become effective from the date received and signed for acceptance. Once a cancellation is received Planet Cruise will contact the cruise line to inform them of the cancellation and establish the relevant outstanding charges, if any, which will be the total liability of the lead passenger.

Insurance

Planet Cruise strongly recommend all customers to take out a fully comprehensive insurance package that provides sufficient cover against potential Personal Accident, Medical Expenses, Cancellation, Curtailment, Baggage, Personal Effects and Money at the time of booking. It is a condition of booking that adequate insurance is in place by the final balance due date.

Prices and Special Offers

Any special offer pricing shown on this website is valid at the time of input, however we reserve the right to change our prices or other details at any time. All prices are subject to availability at the time of booking and may go up as well as down. We will confirm the correct price or advise of any amendments before the booking is confirmed.

Discounts available through this website are based on the Cruise Line's basic cost and are refundable to Planet Cruise on cancellation. The discount is only valid provided payment is made by the due date and travel actually takes place.

All information for the Late Offers and Recommended Offers as advertised, are supplied by the Cruise Lines to Planet Cruise, and adjusted at our discretion. All cruise offers are given in good faith, however Planet Cruise cannot be responsible for any errors in the information presented on our website or for any subsequent changes or alterations made by the Cruise Lines.

The cruise offers are supplied by the Cruise Lines to Planet Cruise at frequent intervals and are then updated onto the pages of this Website. Every effort is made to display current data, however, availability is constantly changing and Planet Cruise cannot guarantee the availability of Cruise Line's holidays. We must point out therefore that all holidays are subject to availability at the time of booking.

The total basic holiday price is the brochure price after any special reduction given by the Cruise Lines &/or Planet Cruise, and excludes any surcharges & gratuities where it is not stated that they are included in the basic holiday price. Prices shown are based on 2 adults sharing accommodation. All cruise holiday and flight prices quoted are in pounds sterling and include all relevant taxes unless otherwise stated.

We reserve the right to withdraw cruise prices and cruise offers without notice.

Baggage Provisions

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the airline carrier conditions of carriage.

Prices and Website Accuracy

This web site is operated under the editorial control and direction of Planet Cruise. Every effort is made to provide as much information as possible on this website and to ensure this information is accurate. Regrettably however changes and errors do occasionally occur. We cannot accept liability for errors on this website.

Please ensure you check prices and availability at the time of booking.

Liability

All bookings made and accepted by Planet Cruise are subject to the terms and conditions of business imposed by the respective cruise line &/or tour operator. All tickets, vouchers and coupons are issued by the relevant cruise line &/or tour operator and distributed by The Freedom Travel Group Limited trading as Planet Cruise upon the express condition that Planet Cruise is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond Planet Cruise control. Planet Cruise liability shall not exceed total payment, payments received from the client in respect of any single booking.

Your Contract and Booking

The Freedom Travel Group Limited, trading as Planet Cruise acts as travel agent for all bookings made through Planet Cruise, ABTA number K4710. Cruise Lines are members of the Passengers Shipping Association. Your holiday contract is with the cruise line &/or tour operator. However, Planet Cruise reserves the right to decline a booking at its discretion.

Availability

All holidays are subject to availability at the time the booking is made.

Your Tickets

Tickets and travel documents are normally supplied by first class post 7 to 10 days prior to departure.

What about Passports, Visas and Health?

Please note all general information relating to your destination from the Cruise Line's brochure. In particular, please note the Passport, Visa and Health requirements for your destination.

Passports

The following applies to British Citizens holding a British passport travelling for tourist purposes from the UK:

You will need a full 10 year passport to travel on all holidays except those in the UK. In order to comply with regulations imparted by certain countries your passport must be valid for at least 6 months after the date of your return. If your passport expires earlier than this it may still be acceptable but you should contact your local passport office or the Consulate or Embassy of country to be visited for detailed advice.

If you do not already have a passport, or your passport is about to expire, please enquire at your main Post Office or nearest Passport Office at least eight weeks before departure. If your child does not have a passport, or they're not already included on a valid passport, he / she will now require their own passport. You will need to ask at your Passport Office for full details. We strongly advise that you contact your local Passport office or the Consulate or Embassy of the country you will be visiting for detailed advice. Other passport holders should check with the Consulate or Embassy of the country you will be visiting for further information.

Visas

You may require a visa for your holiday.

For British Citizens holding a British Passport information on visas will be detailed in your Cruise Line's brochure and is also available from the relevant Embassy and on our website.

We will be pleased to assist with any queries you have, but please note that information given by us or the Cruise Lines may become out of date so we advise that you check with the relevant Embassy in good time.

Health

Travel to certain countries may mean that it is advisable or compulsory for you to be inoculated against certain illnesses. In view of the fact that the information is constantly changing we cannot guarantee to give you up-to-date information.

We suggest you read the Department of Health leaflet which can be obtained through the useful links section of our website or by phoning 0800 555 777, or contacting your GP, or local health authority.

Remember if you have any queries we will be happy to advise you, and in addition we will send you full details of useful contacts, addresses and telephone numbers with your confirmation details.

Please note though that it is your responsibility to obtain the relevant documentation and inoculations required, and not the responsibility of Planet Cruise or the cruise line or tour operator.

Making your payment

You may make it in one of the following ways: Delta or Switch; credit card (Visa or MasterCard); cheque. No charge is made for payment by Switch or Delta debit cards, however, credit card payments will incur a 1.9% surcharge (2.5% for American Express). Cheques should be made payable to Planet Cruise Limited. We need your payment to be made in pounds sterling.

You will need to pay a deposit at the time of booking and the balance paid 12/14 weeks prior to departure. If your departure date is within 12/14 weeks of departure you will need to make full payment plus £25.00 per person late booking fee at the time of booking, less any discount.

Holiday Insurance

It is a condition of booking with every cruise line &/or tour operator that passengers must have adequate travel insurance at the time of booking, this means that you are properly covered against unexpected cancellation charges prior to departure and events occurring during your holiday.

Planet Cruise currently offers a quality Insurance policy appropriate for cruise holidays through Holiday Extras. This high quality holiday and travel insurance will ensure you have complete peace of mind both before you travel and whilst you are on holiday. If you require Insurance details are available on our website.

If you require a copy of our policy, tailored to suit your needs, please see our website link or request a call from one of our cruise specialists to discuss.

Please be aware that all insurance policies contain exclusions and it is essential prior to purchasing any policy to bring any pre-existing medical conditions to the attention of the insurers.

What if I need to Cancel?

In the event that you cancel the holiday, the cruise line &/or tour operator will issue a cancellation invoice detailing the cancellation charges applicable.

If your holiday has been discounted, the discounts will not apply to these cancellation charges and if you have paid your full balance for the holiday the discount is refundable to Planet Cruise.

If the cancellation is covered by your travel insurance this will be based on the cruise line's &/or tour operator’s cancellation charges.

All cancellations must be made in writing by the lead passenger name in your party to:

Planet Cruise
Unit 4
Petersfield Office Park
Bedford Road
Petersfield
Hampshire
GU32 3QF

Holiday Queries

Some disputes involving claims up to a limited amount may, if the passenger so wishes, be referred to Arbitration under schemes devised by the Chartered Institute of Arbitrators for the Passenger Shipping Association and ABTA. An application for Arbitration must be made within nine months of disembarkation from the cruise ship. In addition the Passenger Shipping Association offers a low cost conciliation procedure, where a non-binding review of correspondence is undertaken by an independent conciliator. Details of these schemes are available on request. We will be pleased to assist you with any queries you have in connection with the booking.

Full details are available from:

The Association of British Travel Agents
68-71 Newman Street
London
W1P 4HP

Any Queries?

If you have a query on any aspect of this Website; a holiday purchased by you, or a holiday shown on this website, please contact us or write to: