Contact Planet Cruise

Address & contact details

Planet Cruise

1 Quay Point 
Northarbour Road 

Cruise advisor tel: 
0800 781 5428

Customer services tel:
0800 008 7773 


Other contact details

To speak to a Cruise Specialist call for Free on 0800 781 5428 during our opening hours:

Mon 8:00am to 22:00pm
Tue 8:00am to 22:30pm
Wed 8:00am to 22:00pm
Thu 8:00am to 22:00pm
Fri 8:00am to 20:00pm
Sat 9:00am to 19:00pm
Sun 10:00am to 22:00pm

Our experienced Cruise Specialists will be happy to answer any questions you may have and help you decide which cruise is best for you.

If you would like to contact our Cruise Specialists by e-mail please send your message to:

Customer Services

Opening hours

Mon 9:00am to 18:00pm
Tue 9:00am to 18:00pm
Wed 9:00am to 18:00pm
Thu 9:00am to 18:00pm
Fri 9:00am to 18:00pm
Sat 9:00am to 17:00pm
Sun 10:00am to 16:00pm

Telephone: 0800 008 7773

Our customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Customer Service Team.

Emergency Telephone Number

If you are within 24 hours of departure or already overseas and require assistance, please call:

Within office hours:

0800 008 7773  or +44 (0)1730 710840

or Email: or

Outside of office hours (note: limited night service only): 

0161 907 2497 or +44 (0)161 907 2497

Please be aware that it is essential to first take the matter up locally, if you encounter difficulties whilst on holiday. Please refer to your documentation for local contact numbers. If you do not do this, it may affect your legal right and may reduce any compensation which you may be entitled to receive.


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