Contact Planet Cruise

Address & contact details

Planet Cruise

1 Quay Point 
Northarbour Road 
Portsmouth 
Hampshire 
PO6 3TD

Cruise advisor tel: 
0800 781 5428

Customer services tel:
0800 024 6400 

Tailormade Customer services tel: 0800 024 6400

Email:
help@planetcruise.co.uk

Other contact details

To speak to a Cruise Specialist call FREE on 0800 781 5428 during our opening hours:

Mon 10:00am to 8:00pm
Tue 8:00am to 10:30pm
Wed 8:00am to 10:00pm
Thu 8:00am to 10:00pm
Fri 8:00am to 8:00pm
Sat 9:00am to 7:00pm
Sun 10:00am to 10:00pm


Our experienced Cruise Specialists will be happy to answer any questions you may have and help you decide which cruise is best for you.

If you would like to contact our Cruise Specialists by e-mail please send your message to: sales@planetcruise.co.uk

Customer Services

Our customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Customer Service Team.

Opening hours

Mon 9:00am to 6:00pm
Tue 9:00am to 6:00pm
Wed 9:00am to 6:00pm
Thu 9:00am to 6:00pm
Fri 9:00am to 6:00pm
Sat 9:00am to 5:00pm
Sun 10:00am to 4:00pm

Telephone: 0800 024 6400, please press option 2

If you would like to contact our Customer Service Team by email please send your email to: help@planetcruise.co.uk

Tailormade Customer Services

Our Tailormade customer service team works hard to process bookings and confirm details with customers and the Cruise Lines. If you need to amend or add to your booking, or have a general query about your holiday, please contact our dedicated Tailormade Customer Service Team. All Tailormade booking start with the letter T.

Opening hours

Mon 9:00am to 6:00pm
Tue 9:00am to 6:00pm
Wed 9:00am to 6:00pm
Thu 9:00am to 6:00pm
Fri 9:00am to 6:00pm
Sat 9:00am to 5:00pm
Sun Closed


Telephone: 0800 024 6400

If you would like to contact our Tailormade Customer Service Team by email please send your email to: help@planetcruise.co.uk

Concierge Team

Our experienced concierge team can help take care of all your holiday extras. If you would like to add parking, shore excursions or hotel stays onto your existing booking then the team are on hand to assist. The Concierge team can also help you book your travel insurance or assist in finding upgrades to your flights or cabin. Also they are able to offer a range of ship visits view here

Opening hours

Mon9:00amto6:00pm
Tue9:00amto6:00pm
Wed9:00amto6:00pm
Thu9:00amto6:00pm
Fri9:00amto6:00pm
SatClosed
SunClosed


Telephone: 0208 254 3558

If you would like to contact our Concierge Team by email please send your email to: concierge@planetcruise.co.uk

Post Cruise Complaints: 

Please email care@planetcruise.co.uk

Bank Holidays

Customer Service Team and Tailormade Customer Service teams are open 10:00am - 4:00pm

Webmaster

If you experience any problems with this site or have any questions or suggestions as to its content then please feel free to contact the Webmaster. Please send your message to:webmaster@planetcruise.co.uk